Here at Roadkill Ranch & Boutique, we understand when purchasing merchandise online, returns and exchanges are occasionally necessary in order to find the perfect style and fit. We have designed our return policy to be customer friendly and accommodating. To return or exchange an item please email [email protected] with your order number and request a Return/Exchange form. When returning an item, please make sure this form is filled out completely and included in your package to ensure your Return/ Exchange expedites efficiently.
All regularly priced items (excluding Clearance, Bath & Body, Candy and Earring items) have a 30-day time period from the date of purchase to be returned or exchanged.
Bath & Body products, such as lip balm, soap, hand sanitizers, breath spray, lotions, potions and candy are all final sale. Clearance items, intimates and earrings are also final sale.
All items being returned must be in their original packaging and be in the same unworn condition they were received in. When returning merchandise please ensure that all tags remained attached, the merchandise remains unwashed, care is taken not to stretch out or misshape the fabric, and there are no make-up, deodorant or other stains on the clothing. Please ensure that items are not exposed to any odors such as perfume, pet odors or cigarette smoke. We would not send merchandise to you in that condition and we would appreciate receiving the merchandise back with the same courtesy. Any items received that are deemed not returnable will be returned to the customer and any shipping fees incurred during this refusal will be charged to the original purchasing credit card on file.
It is the customer’s responsibility to pay for any return shipping fees that may be incurred, (We highly recommend using a shipping method that offers tracking abilities such as UPS or FedEx with your returns)
If you are returning items, you will receive a full refund minus shipping fees to your original method of payment. Please note that all Paypal return activity is within 5 to 7 business days from the date issued. If you choose to exchange, we will send any new exchange items out at our cost within the continental US. (For our Return/ Exchange policy regarding Alaska, Hawaii, Military and all other US Territories please email us at [email protected])
If you are returning/ exchanging an International purchase please be aware that you responsible for the shipping cost of both returning the original item as well as the cost to ship the new exchange item out to you. This also includes duties and foreign taxes.
If you feel that the item you have received may be damaged or defective in anyway please email us for further assistance at [email protected]
If any part of this policy is unclear or if you have any further questions please feel free to contact our customer service at 1-714-773-1156 or at [email protected] and we will be more than happy to assist you. These terms apply to online orders only and do not apply to in store purchases.